This policy is an extension of the website terms and conditions available at https://emblemluggage.com/page/terms-conditions, and this policy shall be read with the said website terms and conditions.
Upon placing of an order by you, we will process the order in commercially reasonable manner. We will endeavour to process your order within 3 working days (Working days does not include Saturdays, Sundays, or any Public Holidays) after receiving your order confirmation.
We will notify you once your order has been shipped. We try to deliver your products at the earliest.
Shipping
You confirm that the address at which delivery of the product(s) ordered by You is to be made, is correct and proper in all aspects. In the event that a non-delivery occurs on account of a mistake by You (i.e. wrong name or address or any other wrong information or non-availability of recipient), any extra cost incurred by us for re-delivery shall be claimed from You and You shall bear such expenses. Further, we shall not be responsible for any damages or losses incurred due to any mishandling by any third-party delivery services provider in transit.
Domestic Shipping Rates and Estimates
Shipping charges may vary depending upon the size of the packaging, product, location and other factors. Shipping charges for your order will be calculated and displayed at checkout.
Free Delivery
The shipping and handling charges are given at the time of check out and consumers will know about this before making any payments.
Delivery
Please be advised that shipments are not sent out on Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates or times and it is dependent on the courier partner and location. Purchases are shipped from our own or third-party warehouses/stores or offices from various points in India. Our endeavour is to make the products reach you within 7-10 business days from receipt of order and payment depending on the address for delivery. Order deliveries will be made by our own staff or third-party courier and logistics companies or postal services usually between [9] a.m – [7] p.m. Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order. We are not responsible for damage of products after delivery. All claims, if any, for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the website. Also, the said shortage of goods needs be highlighted and signed on the proof of delivery copy and returned to the delivery person. In case your order has not been delivered but is reflecting “Delivered” on the tracker, please highlight it within 24 hours or else we will not be able to process your request.
How do I check the status of my order?
When your order has been dispatched, you will receive an email [and/or WhatsApp] notification from the delivery partner which will include a tracking number you can use to check its status.
If you haven’t received your order within 12 days of receiving your shipping confirmation email, please contact us at enquiry@emblemluggage.com with your name and order number, so that we can take appropriate steps to resolve your issue.
Cancellation
We reserve the right to cancel any order placed by you, at our discretion, regardless of whether such order has been confirmed and/or the payment regarding that order has been received. Any payment made by you shall be refunded completely upon cancellation.
You may cancel any order placed by you before the order has been dispatched.
