At Emblem Luggage Pvt. Ltd., we understand that our customers are always on the move, and we strive to offer warranties that cover you wherever your travels take you. Our warranty is designed to protect your luggage both domestically and globally, giving you peace of mind.
Domestic Warranty
The domestic warranty covers all Emblem Luggage products purchased and used within the country of purchase. Here’s what you need to know:
Coverage Period: 1 year/2 years/5years from the date of purchase.
What’s Covered: Any defects in materials or workmanship, including zippers, handles, wheels, and structural components under normal usage.
Claim Process: In the event of a defect, you can bring your luggage to any authorized Emblem service center within the country of purchase. Simply provide proof of purchase and the warranty card, and our team will repair or replace the product as needed.
Repair and Replacement: Repairs will be carried out at no cost to the customer if the defect is covered by the warranty. If repair is not possible, a replacement will be provided based on the availability of similar products.
Global Warranty
Emblem Luggage Pvt. Ltd. offers a global warranty on select products, allowing customers to receive service and support no matter where they travel. The global warranty ensures that your luggage is protected even when you're away from your home country.
Coverage Period: 1 year/2 years/5 Years from the date of purchase.
What’s Covered: The global warranty covers any defects in materials and workmanship under normal usage, including issues with zippers, handles, wheels, and other essential components.
International Service: You can seek assistance from Emblem Luggage’s authorized service centers in multiple countries. To find the nearest service center, please visit our website or contact customer service.
Claim Process Abroad:
Contact the nearest Emblem service center or authorized dealer.
Present your warranty card and proof of purchase.
The service team will assess the damage and offer repair services or a replacement if the product is covered under the warranty.
If an authorized service center is not available in your current location, you may need to send the luggage to the nearest service center, and Emblem Luggage will assist with coordinating repairs.
Exclusions for Both Domestic and Global Warranties:
Damages caused by airline handling or other transit damage.
Cosmetic damages like scratches, dents, or color fading due to normal wear and tear.
Damage from improper use, including overpacking or exposure to extreme conditions.
Theft or loss of the luggage.
Any modifications or repairs made by unauthorized personnel.
Additional Information for
Global Warranty:
Shipping Costs: While the global warranty ensures coverage across the world, shipping the product to and from the service center may incur additional costs if you are outside your home country.
Local Laws: The global warranty may be subject to specific laws and regulations depending on the country. Emblem Luggage Pvt. Ltd. will comply with local warranty laws in each region.
How to Check Global Warranty Eligibility
Certain Emblem products come with a global warranty. To check if your luggage is covered, please refer to the product documentation, the label on the product, or visit our website. If your product qualifies for global warranty, it will be clearly indicated.
Customer Care for Global Warranty Claims:
Email: support@emblemluggage.com
Phone: +91-9102039602
Website: www.emblemluggage.com
